J99 Privacy Policy – Your Personal Data Protection

J99 Privacy Introduction and Commitment

J99 is Malaysia's leading online gaming platform, delivering casino, sports, and live gaming experiences to hundreds of thousands of members nationwide. We understand that your trust is our most valuable asset, and protecting your personal data is the foundation of that trust.

This Privacy Policy is designed to clearly and transparently explain how j99 manages your personal information — from the moment you register an account through every interaction you have on our platform. We use plain language so you truly understand your rights and how we protect your information.

By registering or using j99's services, you agree to the terms set out in this Privacy Policy. If you disagree with any part of this policy, you have the right to discontinue using our services or contact us for further discussion.

Personal Information We Collect

J99 collects several categories of personal information in order to provide the best service, ensure account security, and comply with applicable legal requirements. The following are the categories of information we collect:

We only collect information that is genuinely necessary for the stated purposes. j99 does not collect sensitive information such as your health details, religion, or political views.

How j99 Uses Your Information

Every piece of information we collect has a clear and legitimate purpose. j99 uses your personal data for the following:

Purpose of Use	Information Used	Legal Basis
Member account management	Name, email, phone number	Contract performance
Financial transaction processing	Banking details, transaction history	Contract performance
Identity verification (KYC)	Identity document, address	Legal compliance
Fraud prevention & security	IP, device, login history	Legitimate interest
Customer Service Communication	Email, phone number	Contract performance
Platform improvement & UX	Usage data, gaming history	Legitimate interest
Promotions & personalised offers	Game history, preferences	Member consent

Sharing Information with Third Parties

J99 does not and will never sell members' personal data to any third party. However, in certain limited situations, j99 may need to share your information with the following parties:

• Payment Processors: Transaction information is shared with registered payment service providers to securely process your deposits and withdrawals. All payment processors partnering with j99 are bound by strict confidentiality agreements.
• Game Software Providers: Limited game session data is shared with casino and sports software providers to ensure game integrity and accurate calculation of wins.
• Regulatory Body: j99 fully complies with lawful information requests from relevant authorities and regulatory bodies in accordance with established legal procedures.
• Technical Service Providers: Cloud infrastructure and cybersecurity service providers that assist j99 in operating the platform may have limited access to data within the scope of their work, and are bound by strict confidentiality agreements.

All third parties working with j99 are carefully vetted and required to comply with data protection standards equivalent to or higher than those of j99 itself.

Use of Cookies and Tracking Technologies

J99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: Required for the platform to function properly, including login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how members use the j99 platform so we can continuously improve your gaming experience.
• Functional Cookies: Remembers your preferences and settings such as language, preferred currency, and display preferences so you don't need to reconfigure them every time.
• Marketing Cookies: Used to display more relevant promotions and offers based on your preferences and gaming history. You may opt out of these cookies via your account settings.

J99 Data Security Measures

Protecting your personal data is j99's highest priority. We continuously invest in enterprise-grade security infrastructure to keep your information safe at all times. Key security measures we employ include:

• Data transmission is encrypted using regularly updated 256-bit SSL/TLS protocols.
• Multi-layered firewall systems and real-time cyber threat monitoring, 24 hours a day, 7 days a week.
• Strict internal access controls — only staff who have undergone background checks and received specific authorisation may access sensitive member data.
• Passwords are stored using salted hashing — your password is never stored in plain text in our systems.
• Two-factor authentication (2FA) is available for all members and is strongly encouraged to enhance your account security.
• Regular security audits conducted by independent third parties to identify and address any system vulnerabilities.
• A regularly tested incident response plan to ensure swift and effective action in the event of any security incident.

Your Rights Regarding Personal Data

As a j99 member, you have certain rights regarding your personal data, which we take seriously. These rights include:

• Right to Access: You have the right to request and receive a copy of all personal data we hold about you in a readable format.
• Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request immediate correction.
• Right to Erasure: In certain circumstances permitted by law, you may request the deletion of your personal data. Please note that some data may need to be retained for legal compliance purposes.
• Right to Restrict Processing: You may ask us to restrict how we use your data in certain situations, such as during a dispute regarding data accuracy.
• Right to Object: You have the right to object to the use of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your personal data in a structured format that can be transferred to another relevant service provider.

To exercise any of the above rights, please contact the j99 Customer Support team via 24/7 Live Chat available on our platform. We will process your request within 30 business days.

Child Protection and Age Restrictions

J99 is a platform exclusively for adults aged 18 and above. We do not intentionally target, collect, or process personal data from individuals under the age of 18. Should we discover that a minor's personal information has been collected without our knowledge, immediate steps will be taken to delete that information and close the relevant account.

Parents and guardians who discover their children have registered an account on j99 without permission are encouraged to contact our support team immediately via Live Chat for prompt action.

Privacy Policy Amendment

J99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to members via their registered email or a prominent notice on the j99 platform at least 7 days before the changes take effect.

The date of the latest amendment will always be displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.